Where Executives and Leaders come to achieve exceptional results in business and life

Strengthening leaders and organizations to drive performance and results through HR strategy and operations best practices.

Achieve a new level of success and growth for your organization.

A custom solution for your specific needs.

Let’s talk about your pain points. Let me create solutions that support you and your organizational goals.

  • Develop and support the follow through and success of your leadership team.

  • Benefit from a confidential environment to best approach feedback and growth.

  • Mentor new and emerging leaders while teaching problem-solving and decision-making strategies that empower independence.

  • Improve your recruiting and onboarding processes.

  • Improve retention, organizational culture, and employee engagement.

  • Increase profit through efficient processes and seamless workflow.

  • Establish policies to reduce costly employment-related issues.

NOW is the time to strategize and improve the performance of your organization and your team!

How Your COO can help

  • COMPANY: STRATEGIC ADVISING

    This is your HR and operations HOTLINE!

    Real-time resolution to high-level management, HR, operations, and strategy questions. With Concierge Consulting, you can rest assured that you have a reliable partner to provide the guidance and support you need, exactly when you need it.

    Learn More

  • COMPANY: CONSULTING

    For those wanting to meet regularly to solve day-to-day issues in addition to growth and implementation.

    An enhanced Concierge Consulting experience with added benefits to help your business thrive. In addition to real-time resolution to high-level management, HR, operations, and strategy questions, Company Coaching also includes monthly strategy calls and access to Your COO Slack, allowing for seamless communication, problem-solving, and strategizing.

    Learn More

  • INDIVIDUAL: LEADERSHIP COACHING

    LEADERSHIP COACHING

    EMERGING LEADERSHIP DEVELOPMENT

    INTERVIEW PREP

    Our coaching program is designed to help employees and candidates develop the skills, knowledge, and mindset needed to become effective and impactful leaders.

    Learn More

Meet Lucero, the Founder of Your COO.

Lucero is a strategic leader with a career spanning over 20 years. She has consistently demonstrated her ability to drive organizational success through effective HR strategies, talent management, and operational excellence.

Lucero began her professional journey started at a startup, where she honed her skills in recruitment, employee relations, and process creation. Her strategic mindset drove her to leadership roles within five different industries strategizing how to leverage people and processes to create organizational success. Through her tenure, she has established herself as a trusted advisor to owners, executives, and leaders. She is known for her ability to align HR and operations best practices with business objectives to drive profit.

One of Lucero's greatest strengths lies in her people-centric leadership style. She recognizes that the success of any organization is rooted in the talent and well-being of its employees. By establishing a culture of trust, open communication, and continuous development, she has built highly motivated and engaged teams that consistently meet and exceed performance expectations. Lucero's passion for mentorship and talent development has empowered countless individuals to reach their full potential and emerge as leaders.

After years of accomplishing big milestones as a leader within organizations, Lucero now supports multiple organizations as the Founder and President of Your COO, your trusted and experienced operations and human resources expert. With her HR expertise and operational acumen, she continues to shape the future of organizations by driving strategic initiatives that unlock human potential and fuel sustainable growth.

Beyond her work, Lucero loves spending time with her kids, often by the pool or cheering for them in water polo and rowing. She also loves hiking, college football (GO UTES), and playing at the beach!

 
 
 

Happy Clients

  • "Lucero has been an invaluable asset to our firm, seamlessly integrating with our HR/Operations and ownership team. Her strategic guidance in developing workflows and KPIs for various departments has been instrumental. Additionally, her leadership sessions have been crucial in fostering accountability and effective implementation within our team. Her expertise and insight have greatly contributed to our firm's growth and success. I would highly recommend Lucero to anyone looking for assistance with streamlining their operations and strengthening their team."

    Erica Feher, Chief of Operations, Feher Law, APC

  • “Lucero Smith is a trusted and valuable resource for my human resources and operations issues; she leverages many years of experience “in the trenches” successfully dealing with complex issues. Lucero is passionate about developing the individual and the culture, and a practical thinker who helps provide clarity and direction.”

    Clark H. Fielding, Esq. Founding Principal of Fielding Law, APC Owner StretchLab San Clemente

  • “Lucero was wonderful. She came into our firm and quickly identified the holes in our operation. She then helped us vet and find the perfect candidates to take our firm to the next level. Anyone can recommend hiring a bunch of people. It takes talent to hire the right people to make your operation more efficient. Lucero has that talent.”

    Jacob Whitehead, Esq. Managing and Founding Partner

  • “Lucero is probably the best HR! She’s a leader you can trust with your business. She who knows how to positively impact company culture by setting the trend for new hires to connect to the mission and stay engaged.”

    Kevin Crockett, Esq. Founding and Managing Attorney at Crockett Law Group

Book a Consultation